In short. We sell time-limited access to online exam preparation material for
the MSRA. We are not affiliated with NHS England, the GMC, NICE or any royal college.
Nothing here is medical advice or a substitute for clinical judgement. If you buy the
Mentored Intensive, section 6 sets out the 550 Guarantee in full, including exactly
what you must do to qualify for a refund.
1. Who we are
MSRA Masterclass ("we", "us") is operated from the United Kingdom. You can reach us at
syed@msramasterclass.com.
We are an independent revision provider. We are not affiliated with, endorsed by, or
connected to NHS England, the MSRA, Work Psychology Group, the General Medical Council,
NICE, or any royal college or medical school.
2. What we sell
Time-limited access to an online revision platform for the Multi-Specialty Recruitment
Assessment. At the date above this includes a question bank, mock papers under timed
conditions, a condition library, flashcards, written guides and an AI tutor.
The platform changes. We add and revise material, and occasionally remove it. The counts
shown on our website are read from our live database at the moment the page loads, and are
accurate at that moment. We do not guarantee that any particular feature or quantity of
material will remain available for the whole of your access period, though we will not
materially reduce what you have paid for.
3. Your account
Access is tied to a single email address and is for one person. Sharing an account, or
sharing your sign-in link, is a breach of these terms and may result in access being
withdrawn without refund.
We sign you in by emailing a link. Anyone with access to your email can access your
account, so keep it secure.
4. Payment and access
Payments are taken by Stripe. We do not see or store your card details.
All purchases are one-off payments for a fixed access window. Nothing renews
automatically and there is no subscription to cancel.
| Product | Price | Access |
|---|
| 1 month | £49 | 1 month from purchase |
| 4 months | £74 | 4 months from purchase |
| 8 months | £109 | 8 months from purchase |
| Mentored Intensive | £500 | 4 months from purchase, with mentorship |
Access begins when payment completes. If you buy while an existing window is still
running, the new period is added to what remains rather than replacing it.
If you pay before creating an account, your purchase is held against the email address
given at checkout and applied the first time you sign in with it. If you use a different
address, contact us and we will move it.
5. Cancellation and refunds
Your statutory right to cancel
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a
distance purchase of digital content and receive a refund.
By starting to use the platform you ask us to begin supplying the content immediately
and acknowledge that you lose that 14-day right once supply has begun. You confirm this
at checkout. If you have not accessed any content, you may cancel within 14 days for a full
refund by emailing us.
Otherwise
Because access is granted immediately and the content can be read, downloaded or
memorised, we do not otherwise give refunds for change of mind, for failing to use the
material, or because your exam date changed.
This does not affect your rights if the service is faulty, not as described, or not
supplied with reasonable care and skill.
The 550 Guarantee in section 6 is offered in addition to your statutory rights and
does not limit them.
6. The 550 Guarantee
This section applies only to the Mentored Intensive at £500. It does not apply to
the £49, £74 or £109 products.
6.1 The promise
If you sit the MSRA during your access period and your total score is 550 or below,
we will refund the £500 in full, provided you meet the conditions in 6.2 and claim as
described in 6.3.
"Total score" means the combined score of the Professional Dilemmas and Clinical Problem
Solving papers as reported to you by NHS England. Band descriptors are not used.
6.2 What you must do to qualify
All five conditions must be met by the date you sit the exam. The platform counts every
one of them and shows your live position on your dashboard throughout, so nothing is decided
after the fact.
| Condition | Requirement | How it is counted |
|---|
| Question bank | At least 90% of published questions attempted — currently 1,980 of 2,200 | A question counts once you have answered it in any session |
| Mock papers | All 10 mocks completed | A mock counts only when both its papers, Professional Dilemmas and Clinical Problem Solving, have been finished. A paper is finished if you complete it or if its timer runs out; a paper you leave part-way through does not count |
| Flashcards | At least 50% of the deck reviewed — currently 1,051 of 2,101 | Each card counts once you have graded it at least once |
| Disease library | At least 100 condition pages opened | Distinct pages, counted once each |
| Guides | All three written guides opened | Distinct guides, counted once each |
The totals above move as we add material. The percentages are fixed; the absolute
numbers are whatever 90% and 50% amount to on the day you sit the exam. Your dashboard always
shows the current figures.
Mentorship engagement. You must also attend the weekly accountability check-ins,
missing no more than two across the four months. This is the one condition not counted
automatically; your mentor records it, and will tell you at the time if you have missed one.
6.3 How to claim
- Email syed@msramasterclass.com within
28 days of your results being published.
- Attach a legible screenshot or PDF of your official MSRA result showing your total
score and the sitting it relates to.
- We check your engagement figures against the five conditions.
- If they are met, we refund the full £500 to the original payment method within 14 days.
One claim per person, per sitting. The engagement figures we use are the ones that were
shown on your own dashboard — there is no separate calculation.
6.4 What is not covered
- Sittings that took place before your access began or after it ended.
- Scores above 550, however narrowly.
- Claims where any of the five conditions was unmet at the time you sat the exam.
- Claims made more than 28 days after results were published.
- Accounts found to be shared, or where engagement was generated by automated means
rather than genuine study.
6.5 An honest word about the target
550 is a demanding score. On the published NHS England distributions for GP ST1, it is
reached by roughly the top fifth of applicants. We offer this guarantee because we believe
the work required to satisfy 6.2 is what moves people up the distribution — not because 550
is easy. You should buy this product for the preparation, not for the refund.
7. Mentorship
The Mentored Intensive includes contact with a doctor who has sat the MSRA. That includes
daily question sets, weekly accountability check-ins, messaging access during reasonable
hours, and membership of a group with other candidates.
Your mentor gives revision guidance and exam strategy. They do not provide clinical
supervision, medical advice, careers advice for your specific application, or any form of
professional or pastoral care. They are not acting as your doctor, employer, educational
supervisor or therapist.
We aim to respond to messages within one working day. We do not offer a 24-hour service.
Places are limited and we may decline or end a place where the working relationship is not
productive; in that case we refund the unused portion pro rata.
If you are struggling with your health, please speak to your GP, your educational
supervisor, or NHS Practitioner Health.
8. Content, accuracy and clinical disclaimer
Our material is written for exam preparation. It is reviewed by a GP, and questions carry
the guideline they were written from. Guidance changes, and errors are possible.
Nothing on this platform is medical advice. It is not a clinical
decision aid and must not be used to guide the care of any patient. Always work from current
guidance, local policy and your own clinical judgement. Where our material and a current
guideline disagree, the guideline is right and we would be glad to be told.
We do not guarantee that our content reflects the most recent version of any guideline at
the moment you read it, nor that it covers everything that may appear in your exam.
We do not guarantee any exam outcome, except as expressly set out in section 6.
9. The AI tutor
The AI tutor answers using our own explanations and citations for the question you are
looking at. It can still be wrong, and it can misread a question.
Treat it as a study aid, not an authority. Do not rely on it for clinical decisions, and
do not enter patient-identifiable information into it. Usage is metered and subject to fair
per-user limits.
10. Acceptable use
You may not copy, republish, resell, screenshot for distribution, or otherwise share our
questions, explanations, guides or library. You may not scrape the platform or use automated
tools against it.
You may not reproduce our content in any other revision resource, commercial or free.
We may suspend or end access without refund where we find a material breach.
11. Intellectual property
All questions, explanations, guides, library pages and flashcards are our original work
and remain our property. Your purchase buys access, not ownership or a licence to reuse.
Guideline titles and references belong to their publishers. We link to sources; we do not
reproduce them.
12. Liability
We do not exclude liability for death or personal injury caused by our negligence, for
fraud, or for anything else that cannot be excluded under UK law.
Subject to that, our total liability to you is limited to the amount you paid us in the
twelve months before the claim.
We are not liable for exam outcomes, application outcomes, or any loss of opportunity,
earnings or career progression.
13. Changes and termination
We may change these terms. The version that applies to you is the one in force when you
bought. If we change the 550 Guarantee, the change applies only to purchases made afterwards.
If we stop operating the platform during your access period, we refund the unused portion
pro rata.
14. Governing law
These terms are governed by the law of England and Wales, and the courts of England and
Wales have jurisdiction. If you live elsewhere in the UK you may bring proceedings in your
own jurisdiction.